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Online Learning Services provides the Saint Rose academic community with collaborative leadership and support for the design and delivery of digital instruction by encouraging new and flexible instructional approaches, removing barriers for learners, and providing tools and processes that are both efficient and high-quality.

Areas of Focus

Online Program Development Grounded by tradition, built for today.

Designing and delivering a smooth online student experience requires comprehensive, interdepartmental planning and coordination. While developing standalone online courses typically includes issues of layout, clarity, content variety, and student engagement, the process of designing “a program” adds layers of focus such as:

  • students’ feeling of connectedness to the institution and program,
  • logistics for accessing campus office resources and communities at a distance,
  • experimentation vs. regulatory compliance,
  • consistency vs. flexibility,
  • …and more.

Online Learning Services collaborates with academic leadership and program faculty on the development of online, flexible, and non-traditional program delivery to help ensure that offerings are high-quality, student-centered, and grounded in Saint Rose tradition. We are your partners in out-of-the-box thinking.

Instructional & Course Design Services Collaborators for faculty success.

What makes a good online course? How do I replicate my group presentation, physical matching activity, or rich course discussion online? What are some new things I can try to make my course more dynamic and engaging? What are some ways I can better manage my time when teaching online? Where do I go to learn new tips and tricks?

If you find yourself stuck in a rut designing courses (face-to-face, hybrid, or online), you’ve got an asset in your instructional designer. We’ll look at what you have so far, from a specific assignment to a full course, and make a plan to move forward together, using tested practices, indicators of quality, and technology as a means to a goal – not the goal, itself.

Technical Training & Support Get the right help, when you need it.

STUDENTS:
  • For 24/7/365 help with using Canvas:
    1. The Canvas Guides offer step-by-step directions for most features.
    2. Canvas Support Agents are available via email, chat, or telephone. Access them from the Help button within Canvas.
  • For help with on-campus technology, accounts/passwords, wifi, email, and other network systems, contact Technology Support Services (the ITS Help Desk).
  • Online Learning Services supports students by referral from instructors with use of online tools needed for specific coursework. Questions about completing coursework or instructor expectations should first be discussed with your instructor.
FACULTY:
  • For technical support with using Canvas:
    1. The Canvas Guides offer step-by-step directions for most features.
    2. Canvas Support Agents are available via email, chat, or telephone (24/7/365). Access them from the Help button within Canvas.
    3. Canvas generally cannot help with third-party tool provides (such as Chalk & Wire, VoiceThread, Zoom, etc.). For those, please seek on-campus support.
  • For support with other on-campus technology, accounts/passwords, wifi, email, and other network systems, contact Technology Support Services (the ITS Help Desk).
  • For training, planning, and consultation related to online teaching and learning:
    1. Online Learning Services enjoys collaborating with course instructors on design and delivery ideas/training. These interactions often start with discussion of pedagogical need, rather than technical solution. Schedule a meeting in advance so that things run smoothly when you’re in prime time!
    2. Visit OLS’s blog, TechTalk, for a mix of technical scaffolding and thought-provoking pieces written by our staff.

Online Program DevelopmentGrounded by tradition, built for today.

Designing and delivering a smooth online student experience requires comprehensive, interdepartmental planning and coordination. While developing standalone online courses typically includes issues of layout, clarity, content variety, and student engagement, the process of designing “a program” adds layers of focus such as:

  • students’ feeling of connectedness to the institution and program,
  • logistics for accessing campus office resources and communities at a distance,
  • experimentation vs. regulatory compliance,
  • consistency vs. flexibility,
  • …and more.

Online Learning Services collaborates with academic leadership and program faculty on the development of online, flexible, and non-traditional program delivery to help ensure that offerings are high-quality, student-centered, and grounded in Saint Rose tradition. We are your partners in out-of-the-box thinking.

Instructional & Course Design ServicesCollaborators for faculty success.

What makes a good online course? How do I replicate my group presentation, physical matching activity, or rich course discussion online? What are some new things I can try to make my course more dynamic and engaging? What are some ways I can better manage my time when teaching online? Where do I go to learn new tips and tricks?

If you find yourself stuck in a rut designing courses (face-to-face, hybrid, or online), you’ve got an asset in your instructional designer. We’ll look at what you have so far, from a specific assignment to a full course, and make a plan to move forward together, using tested practices, indicators of quality, and technology as a means to a goal – not the goal, itself.

Technical Training & SupportGet the right help, when you need it.

STUDENTS:
  • For 24/7/365 help with using Canvas:
    1. The Canvas Guides offer step-by-step directions for most features.
    2. Canvas Support Agents are available via email, chat, or telephone. Access them from the Help button within Canvas.
  • For help with on-campus technology, accounts/passwords, wifi, email, and other network systems, contact Technology Support Services (the ITS Help Desk).
  • Online Learning Services supports students by referral from instructors with use of online tools needed for specific coursework. Questions about completing coursework or instructor expectations should first be discussed with your instructor.
FACULTY:
  • For technical support with using Canvas:
    1. The Canvas Guides offer step-by-step directions for most features.
    2. Canvas Support Agents are available via email, chat, or telephone (24/7/365). Access them from the Help button within Canvas.
    3. Canvas generally cannot help with third-party tool provides (such as Chalk & Wire, VoiceThread, Zoom, etc.). For those, please seek on-campus support.
  • For support with other on-campus technology, accounts/passwords, wifi, email, and other network systems, contact Technology Support Services (the ITS Help Desk).
  • For training, planning, and consultation related to online teaching and learning:
    1. Online Learning Services enjoys collaborating with course instructors on design and delivery ideas/training. These interactions often start with discussion of pedagogical need, rather than technical solution. Schedule a meeting in advance so that things run smoothly when you’re in prime time!
    2. Visit OLS’s blog, TechTalk, for a mix of technical scaffolding and thought-provoking pieces written by our staff.

Meet the Team

Patty Young Instructional Support Specialist

Patty Young served the Thelma P. Lally School of Education office for 17 years before moving to Online Learning Services. Her dedication to customer service and excellence in supporting faculty, staff, and students in the School of Education make her an excellent front-line member of the OLS team.

In her spare time, she works at her church’s thrift store and spends time with her grandkids, as well as formerly running a zombie maze.

Contact Patty

Karen Yancey Instructional Content Developer

Karen holds two Master’s degrees in Education. One is in Curriculum and Instruction and the other is in Educational Technology. She earned both degrees at Texas A&M University. She has over 10 years of teaching experience in roles ranging from graduate teaching assistant to high school English teacher to elementary special education teacher. She is interested in developing online class content that creates an engaging and relevant experience for the learner. She likes to explore new learning management systems and instructional tech authoring tools. Such tools help her to create scenario-based and branched instruction that permit students to learn at their own pace and sequence and open ways to receive more instructional feedback.

Contact Karen

Abi Johnson Instructional Designer

Abi holds a Master’s degree from the University at Albany, with a research focus on women, identity, and video games. Her current research deals with implementation of video games in higher education, and she regularly presents this research at local conferences and events. Abi is an Instructional Designer and sometimes adjunct faculty at The College of Saint Rose, where she specializes in the intersection of technology, accessibility, and the diverse needs of students. Although her primary work at Saint Rose deals with faculty, Abi cares deeply about student experience and helping our students succeed.

In her copious free time, she enjoys knitting, her tiny dog, and vegetables.

Contact Abi

Tom Rosenberger '04, G'14 Director

After earning a BA in Public Communications from Saint Rose, Tom began his career as an assistant multimedia systems engineer, where he aided in the design and installation of classroom technology and supported College events at the College. Over time, he took on new projects, found growth opportunities, and eventually shifted to a role in faculty training and support for the use of educational technology. He earned an MSEd in Instructional Technology along the way.

Today, Tom leads a dedicated team of professionals who collaborate with faculty on the design and delivery of effective online teaching. His current focus is in exploring the question, “Who are today’s learners?” so that he can help evolve our academic offerings to meet their changing needs. This means more flexible and outside-the-box options, such as online degree programs and high-demand non-credit learning opportunities. Although he has not studied business administration (yet), Tom has an entrepreneurial mindset and is a big-picture thinker.

Contact Tom

Patty YoungInstructional Support Specialist

Patty Young served the Thelma P. Lally School of Education office for 17 years before moving to Online Learning Services. Her dedication to customer service and excellence in supporting faculty, staff, and students in the School of Education make her an excellent front-line member of the OLS team.

In her spare time, she works at her church’s thrift store and spends time with her grandkids, as well as formerly running a zombie maze.

Contact Patty

Karen YanceyInstructional Content Developer

Karen holds two Master’s degrees in Education. One is in Curriculum and Instruction and the other is in Educational Technology. She earned both degrees at Texas A&M University. She has over 10 years of teaching experience in roles ranging from graduate teaching assistant to high school English teacher to elementary special education teacher. She is interested in developing online class content that creates an engaging and relevant experience for the learner. She likes to explore new learning management systems and instructional tech authoring tools. Such tools help her to create scenario-based and branched instruction that permit students to learn at their own pace and sequence and open ways to receive more instructional feedback.

Contact Karen

Abi JohnsonInstructional Designer

Abi holds a Master’s degree from the University at Albany, with a research focus on women, identity, and video games. Her current research deals with implementation of video games in higher education, and she regularly presents this research at local conferences and events. Abi is an Instructional Designer and sometimes adjunct faculty at The College of Saint Rose, where she specializes in the intersection of technology, accessibility, and the diverse needs of students. Although her primary work at Saint Rose deals with faculty, Abi cares deeply about student experience and helping our students succeed.

In her copious free time, she enjoys knitting, her tiny dog, and vegetables.

Contact Abi

Tom Rosenberger '04, G'14Director

After earning a BA in Public Communications from Saint Rose, Tom began his career as an assistant multimedia systems engineer, where he aided in the design and installation of classroom technology and supported College events at the College. Over time, he took on new projects, found growth opportunities, and eventually shifted to a role in faculty training and support for the use of educational technology. He earned an MSEd in Instructional Technology along the way.

Today, Tom leads a dedicated team of professionals who collaborate with faculty on the design and delivery of effective online teaching. His current focus is in exploring the question, “Who are today’s learners?” so that he can help evolve our academic offerings to meet their changing needs. This means more flexible and outside-the-box options, such as online degree programs and high-demand non-credit learning opportunities. Although he has not studied business administration (yet), Tom has an entrepreneurial mindset and is a big-picture thinker.

Contact Tom