Student Account Policies
Student bills for upcoming and current semesters will be available online as “E-Bills.” You will be notified through your College of Saint Rose email account when your student bill is available, so please check for emails on a regular basis. Your first E-Bill notification for the fall semester will be sent to you in late June. Spring semester E-Bill notifications will be emailed in early December.
You will have the option of setting up an Authorized User account, so that parents (or anyone else that you designate) can view and/or make payments to your student account. When you receive an E-Bill notification, your Authorized User(s) will also receive an email alert.
Your student bill will list your tuition and fees, pending financial aid, and the balance you will be expected to pay. This balance is a reflection of your account status at the time the bill was generated. However, changes in circumstances may have an effect on the amount that you are responsible to pay. Changes that might modify your account balance include:
- Adding or dropping a class
- Late registration
- Changes to your financial aid package
- Changes to your anticipated outside funding (loans, scholarships, etc.)
- Changes to your meal plan and/or your housing status
If you make changes in your registration or housing status after the semester due date, and these changes result in a balance due, you are responsible for payment at the time the change occurs. Although you may request a new bill at any time, an easy way to stay informed is to check your student account online by logging into the secure area of our website. Students who have outstanding financial obligations to the College will be unable to obtain their transcript or diploma, and will be unable to register for upcoming semesters until these obligations have been satisfied.
In order to assist our students with purchasing their books in a timely manner, the College offers bookstore vouchers as advances on pending refunds to qualified students. During the week before, and for the first two weeks of each semester, students whose financial aid is scheduled to exceed their total charges may be eligible for this voucher program.
Voucher applications are submitted online to Bursar’s office. If a voucher is approved, your student account will be charged for the requested (estimated) voucher amount. The voucher may be used to purchase textbooks and supplies in the Campus Store within the three-week time frame, and any unused portion will be credited back to your student account at a later point in the semester.
For further information, please see our Bookstore Voucher Policy.
You may be eligible for tuition deferment if your employer reimburses you for educational costs. In order to qualify, you will need to complete an Employer Reimbursement Deferment Form and return it to the Bursar’s office with a verification letter from your employer. This letter must indicate the specific amount or the extent of your tuition benefit.
There is a $45.00 fee to participate in this program. The application form should be submitted to the Bursar’s office by the semester payment due date, along with any tuition or fees which your employer will not cover (although we will accept the form until the end of the second week of classes, you will be responsible for any late fees that may have been charged up until then).
You are responsible for paying the deferred portion of your account balance no more than three weeks after grade reports have been mailed, regardless of whether your employer has reimbursed you at that point. If payment is not received by this deadline, late fees will be charged retroactively, dating back to the original semester due date.
Your bill will reflect your financial aid eligibility only after you have signed and returned your award letter. Pending financial aid will then appear under the “Memos and Authorizations” section of your bill and will reduce the amount you will be expected to pay.
- Student Loans: Pending Federal Direct loans (subsidized and unsubsidized) will appear on your bill as memo items. If you are a first time borrower at The College of Saint Rose, you will need to sign a master promissory note prior to the disbursement of your first loan(s). A Parent Loan will not appear as a memo item on your bill unless your parent has completed and returned the Plus Loan option form to the Financial Aid Office. Please note that alternative loans will not appear on your account as a memo item, but if you are processing an alternative loan, you may call the Bursar’s office for a calculation of any remaining amount to be paid.
- Tuition Assistance Program: If you are eligible, a pending TAP award will appear on your bill as a memo item. You must receive an official award notice from New York State Higher Education, and your award will be paid after the College has certified your eligibility (about midway into the semester).
- College Work-Study: A work-study award may be part of your financial aid package. However, this award is not a guarantee of employment and will not be deducted from your bill.
- Special Funding: If you are awarded a scholarship, loan or grant from an outside organization which will not be paid by the semester due date, a voucher or letter from that agency must be provided to the Bursar’s office. In the absence of a voucher or letter, you will be responsible for payment.
We are unable to process checks from bank accounts outside the United States. However, international students and families may make secure payments through Flywire, where funds will be converted and sent to The College of Saint Rose.
You may choose to pay for a current semester balance on an installment basis by using our College of Saint Rose Monthly Payment Plan.
You are responsible for full payment of your account balance, minus pending financial aid. Payment for the fall semester will be due in early August, and payment for the spring semester will be due in mid-December. Check your Saint Rose email for “E-Bill” notices, which will provide specific payment due date information. If you register for classes after the semester due date, payment in full is due at the time of registration.
Forms of Payment:
- Online – Log into your account at https://bannerweb.strose.edu. From here, you can either process a WebCheck (ACH) payment, or you may access PayPath for a debit or credit card payment (a 2.85% non-refundable PayPath service convenience fee will apply for debit or debit card payments).
- Mail – Payment may be mailed to:
The College of Saint Rose
432 Western Avenue
Albany, NY 12203-1490
- In-Person -We accept cash, check or money order payments at our office, located in the Student Solution Center on the third floor of Saint Joseph Hall. Please call (518) 458-5464 for office hours.
Late Fees: Delinquent accounts will be assessed a late payment fee of $85.00 per month.
If there is an overpayment or credit balance on your account, a refund will be issued during our weekly refund process. Each semester, the first refund checks are processed after the add-drop period ends, and only when there is an actual overpayment on your account.
- Student Refunds: Student refund checks are processed weekly, and are available for pick-up at the Bursar’s Office each Friday afternoon. Students are notified about check availability through an email sent to their Saint Rose email address. Checks are available for pickup until the following Monday at 4:30 pm. After this, any unclaimed checks are mailed to the student’s permanent home address.
- Parent Refunds: If a Direct Plus (Parent) loan was applied to an account, any refund up to the amount of that loan will be issued and mailed directly to the parent, unless the parent instructs us (in writing) to issue the check to the student.
- Credit Card Refunds: If a payment has been made to the student account through Discover, MasterCard or VISA within the previous 30 days, we will process any credit up to the amount of that credit card payment, prior to issuing a student or parent refund check (credit card payments under $50.00 are excluded from this process).
Optional tuition insurance is available to students and parents, to help reduce financial losses incurred if a student withdraws during a semester due to a serious illness or accident.
For further information, please see our Tuition Refund Insurance Plan.
You may withdraw from a course or courses according to official deadlines posted in the Course Offerings Schedule. The official withdrawal date is used to determine tuition adjustments, which are calculated on a credit-hour basis according to the following schedule:
- 100% During the first week of the semester
- 80% After the first week of the semester
- 60% After the second week of the semester
- 40% After the third week of the semester
- 25% After the fourth week of the semester
- No refund for withdrawal after five weeks
Credit-hour-based withdrawal calculations for full-time undergraduate students could result in a credit-hour liability that would remain at the full-time (billing) level, depending on the student’s credit hour load, and the time of withdrawal.
Please note that the withdrawal schedule also applies to withdrawals for medical reasons. Please refer to Semester Quick Facts for semester-specific dates and for the summer refund schedule.
Prior to withdrawing from a course, you should review policies regarding refunds, full-time status, grading penalty, financial aid and immigration status. If you merely stop attending a course(s) and fail to withdraw, you will incur an F grade and you will continue to be responsible for tuition.