Welcome!

We’re excited to see you on campus. We’ve created this page to help get you started for a smooth transition to The College of Saint Rose.

Before You Arrive

What should I bring?

Saint Rose provides computer labs in various locations on campus for your use. If you decide to bring a computer to campus, we suggest you choose a computer that matches your comfort level and speak with the faculty in your major regarding running appropriate industry software/hardware.

We suggest you bring a flash drive to campus, although you will have access to cloud storage through your Saint Rose email account. We recommend you save to multiple devices, to ensure you don’t lose your work.

The College of Saint Rose works on an enterprise environment, which means that some consumer devices designed for home use (such as Chromecasts, Smart Light Bulbs, or the wireless features on some printers) don’t work well.

We provide on-campus students with wireless internet, which means you won’t need a router, MiFi, or other wireless access point – but if you prefer a wired internet connection, you’ll need to bring a 25’ Ethernet Cable to do so. Similarly, you’ll need a 25’ Coaxial TV Cable, if you want to bring a TV.

You can check out our Tech to Bring guide for more information on specific types of items that will or will not work with our network environment.

How do I access my accounts?

We strongly suggest you explore our Secure Site and log in to your email account before coming to campus. For more information on your accounts, check out our Accounts page, or peruse our Saint Rose Links section below.

To log in to your student email, Blackboard, lab computers, the wireless network, residence hall networks, and Mediasite, use your Saint Rose username and password.

Username: Last name + first initial of your first name + last three digits of your student ID number (smithj123)

Password: Your birthday in six digit format (MMDDYY)

Your full email address: username@strose.edu

Need help? Contact the Help Desk at (518) 454-2190.

To log in to BannerWeb: BannerWeb allows students to view and update personal information, and perform administrative functions related to course registration, grades, transcripts, financial aid, payments and account status.

User ID: Your Saint Rose ID number (9-digit, listed on your student ID card)

PIN: Your birthday in six-digit format (MMDDYY)

Need help? Call the Student Solution Center at (518) 458-5464.

REMEMBER: You will NEVER be asked for your account password(s) by any College personnel. If this happens, check with ITS before providing any personal information.

How do I protect my accounts and devices?

Password Complexity

The main reason e-mail accounts get compromised is that people use easy to guess passwords. In order to reduce SPAM, phishing, and other internet hazards, ITS requires that your network password meet certain requirements.

Anti-Virus and Security

IMPORTANT: Computers cannot complete the Saint Rose network registration process without installed anti-virus software!

We suggest using Windows Defender for Windows 10, Windows 8.1, Windows RT 8.1, Windows 8, and Windows RT. This program provides built-in protection against malware. Windows Defender is already included with your PC and is ready to go.

For Windows 7, Windows Vista, or Mac computers, you can download Microsoft Security Essentials or Avira for Mac from our Software page.

If you’re bringing a computer to campus, we do suggest you bring a laptop lock, to protect your device.

Computer Repair

Be aware: ITS does not and cannot fix student computers or mobile devices. However, we will assist with anti-virus installation, wireless network access and network registration, and we can make computer repair shop recommendations. We recommend a maintenance warranty on any computer.

When You Arrive

How do I connect to the Wi-Fi network?

In order to gain access to the Saint Rose network resources, including the Internet, each user must register their computers, tablets, phones, and game consoles. This process helps maintain the security of the data on your devices as well as the integrity of our network. We have several video tutorials on the subject.

IMPORTANT: Computers cannot complete the Saint Rose network registration process without installed anti-virus software!

We don’t recommend you use the Guest network, however, because you cannot access Blackboard or other Saint Rose-specific sites from that network.

Certain NAT ports are inaccessible through our network, so be aware of this while playing video games.

If you need help finding the MAC address for a device (like a game console, e-reader, or TV), check out our document for help. This guide is by no means an extensive list.

How do I print?

The print management system allows the College to provide printing services without having to increase printing fees based on a few high volume users. Each semester, students are allotted a certain number of prints, which expire at the end of that semester. Prints become available on the first day of classes each semester. Additional money can be added to your Golden Knights ID card. Resident students are allowed to have non-networked printers in their rooms.

For printing issues, contact the Usherwood Copy Center at (518) 337-4820.

Where is ITS located?

We’re located in the basement of Saint Joseph Hall (985 Madison Avenue, room 016). You can call us at (518) 454-2190, or submit a help ticket through our website.

Help Desk Hours

Fall and Spring Semester:
Monday – Thursday 8 AM – 10 PM
Friday 8 AM – 5 PM
Saturday & Sunday 8 AM – 3:30 PM

Summer Semester:
Monday – Thursday 8 AM – 8 PM
Friday 8 AM – 5 PM
Summer weekends may vary. Please call ahead.

I have another question!

If you don’t see the answer to your question on this page, it’s likely there’s an answer on our Saint Rose ITS Students page.