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What is Two-factor authentication?

Two-factor authentication (2FA) adds a second layer of security to your online accounts, requiring extra information or a physical device to login. By requiring a second factor, we can prevent anyone but you from logging in, even if they know your password.

Three steps to stronger authentication

  1. Factor 1 – Enter your username and password as usual
  2. Factor 2 – Use your personal device to verify your identity
  3. And you’re securely logged in.

Frequently Asked Questions

Login credentials are more valuable than ever and are increasingly easy to compromise. Over 90% of breaches today involve compromised usernames and passwords.

Two-factor authentication enhances the security of your account by using a secondary device to verify your identity. This prevents anyone but you from accessing your account, even if they know your password.

Yes, Duo is required for all employees who access applications that are protected by Duo two-factor authentication.

The following applications are being protected by Duo:

Applications that will be protected over time:

  • Computer logins
  • Banner
  • SharePoint
  • Canvas
  • Degree Works
  • Salesforce

Duo Push is an authentication request you’ll receive as a notification on your smartphone. It’s quicker, easier and more secure than receiving text messages or phone calls.

To use Duo Push, you will need to have the Duo Mobile app installed and activated.

Almost none. 500 pushes to your device will use 1 MB of data in total. This is roughly equivalent to loading one webpage on your smartphone.

Please contact the Help Desk for more information.

Yes. Duo Mobile works over wifi.

And if you do not have wifi, you can use a passcode generated by the app.

When logging into the application, choose the Passcode option as your second factor, open the Duo Mobile app and tap Show next to the hidden passcode.

The sole purpose of installing the Duo Mobile app is to provide our users with a convenient and secure method for authentication to the College’s systems.

Duo Mobile asks for permission to send you notifications so that it can be used as your second factor.

Duo Mobile asks to access your camera to scan a QR code during activation.

Duo Mobile will also ask whether you wish to share application usage with Duo. Whether you choose to allow or deny this access, the app will work as needed for authentication.

ITS administrators have access to the following information

  • Type of device enrolled
  • Operating System and version of the device
  • IP address of the device when it was used for authentication
  • Geolocation information from where the device was used for authentication (city and state only)
  • Phone number associated with the device (used only to uniquely ID your device as you)


  • Read your email or text messages
  • Access your contacts
  • See your browser history
  • Access your photos or files
  • Erase your device

See the Duo Mobile Privacy Information site for more.

Please contact the Help Desk with any questions you have.