Technology Support Services is your one-stop-shop, but here is a full departmental breakdown of ITS offices and team members.

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Technology Support Services

Help Desk Location: 016 Saint Joseph Hall, lower level
Tel: (518) 454-2190 or x4357 (HELP)

Submit a Ticket

 

Rachel Ramsey, Technology Support Services Manager
(518) 337-4318

 

Naveen Gangishetty, Technology Support Technician
(518) 454-2190

 

Duncan Moss, Senior Technology Support Technician
(518) 337-4905

 

Ronald Rodriguez, Media Specialist
(518) 454-2190

 

Nick Rush, Technology Support Technician
(518) 337-4921

 

Travis Trombley, Technology Support Technician
(518) 337-4904

 

Scott Whitney, Technology Support Technician
(518) 337-4844

 

Amy Zeh, Help Desk Support Assistant
(518) 454-2190

 

Reports to:

Mike Stratton, Director of Technology Support Services
(518) 485-3890

Online Learning Services

Location: Neil Hellman Library, 1st floor

 

Abi Johnson, Instructional Technology Specialist
(518) 337-4315

 

Lily Shafer, Instructional Designer
(518) 337-4912

 

Reports to:

Tom Rosenberger, Director of Online Learning Services
(518) 337-4987

Application Services

Location: 003 and 010 Saint Joseph Hall, lower level

 

Madeline Asmus, Senior Project Lead
(518) 485-3970

 

Bryan Burns, Web Programmer
(518) 454-5243

 

Anthony Cestaro, Programmer/Analyst
(518) 458-5343

 

Beth Koessler, Application Services Specialist
(518) 454-2397

 

Ted McCollum, Assistant Database Administrator
(518) 458-5319

 

Bill Twist, Programmer/Analyst
(518) 458-5344

 

Reports to:

Aaron Marriner, Application Services Manager/Database Administrator
(518) 454-2076

 

Bill Traver, Director of Infrastructure & Programming
(518) 458-5337

Infrastructure Services

Location: Saint Joseph Hall, 1st floor

 

Dan Cowles, Voice Systems Technician
(518) 454-5215

 

Vincent DeRusso, Senior Network Administrator – Communication Systems
(518) 458-5414

 

Erin Farnam, Senior Network Administrator – Security Systems
(518) 458-5416

 

Austin Yerden, Network Technician
(518) 454-2880

 

Reports to:

Bill Traver, Director of Infrastructure & Programming
(518) 458-5337

ITS Leadership

John Ellis, Interim Associate Vice President for Operations
St. Joseph Hall, Room 007
(518) 454-5166

 

Bill Traver, Director of Infrastructure & Programming
(518) 458-5337

 

Mike Stratton, Director of Technology Support Services
(518) 485-3890

 

Tom Rosenberger, Director of Online Learning Services
(518) 337-4987