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Public Health Information

This page is meant to be a resource to our community and will serve as the central point of gathering COVID-19-related information. We are saddened by the disruption all of this has caused to our Saint Rose community, but we look forward to being back together on campus as soon as public health considerations permit.

Frequently Asked Questions about COVID-19-Related Changes at Saint Rose

We have not answered every scenario in these Frequently Asked Questions (FAQs), but we are monitoring all situations as they come, and we are making decisions based on the advisement of local, state, and national health authorities. We update this list periodically, removing questions that are no longer applicable, and answering new questions that arise. Click the following link to scroll to the FAQs section.

View Frequently Asked Questions

What is Coronavirus Disease 2019 (COVID-19)?

According to the Centers for Disease Control and Prevention (CDC):

On February 11, 2020, the World Health Organization announced an official name for the disease that is causing the 2019 novel coronavirus outbreak, first identified in Wuhan China. The new name of this disease is coronavirus disease 2019, abbreviated as COVID-19. In COVID-19, ‘CO’ stands for ‘corona,’ ‘VI’ for ‘virus,’ and ‘D’ for disease. Formerly, this disease was referred to as “2019 novel coronavirus” or “2019-nCoV.”

There are many types of human coronaviruses including some that commonly cause mild upper-respiratory tract illnesses. COVID-19 is a new disease, caused by a novel (or new) coronavirus that has not previously been seen in humans. The name of this disease was selected following the World Health Organization (WHO) best practice for naming of new human infectious diseases.

Information on risk assessment based on geographic location – and how that may impact travel – can be found on this area of the Centers for Disease Control and Prevention (CDC) website.

Announcements from the President

Announcements from Academic Affairs

More College messages and resources related to COVID-19


Members of the Saint Rose community who recently traveled to an area identified on the CDC risk assessment web page as risk assessment Level 2 or Warning Level 3, should:

  • Observe a 14-day self-isolation period away from campus. Fourteen days is the end of what the CDC lists as the incubation period for the virus. We will work with students so that this self-isolation minimizes the impact on their studies.
  • Students who are returning from one of the areas on the CDC list should self-identify to, and employees should self-identify to Jeff Knapp, associate vice president for human resources and risk management, at

Those who feel sick and are returning from any area on the CDC risk assessment webpage, regardless of designated level, should:

  • Seek medical care right away. Call ahead and tell them about your travel and symptoms.
  • Avoid contact with others.
  • Stay home if you’re ill and isolate yourself from those in your household, except for seeking medical care.
  • Avoid further travel until the illness resolves.
  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
  • Wash hands often with soap and warm water for at least 20 seconds. If unavailable, use an alcohol-based hand sanitizer.


Human coronaviruses commonly cause mild-to-moderate illness in people. The primary symptoms are:

  • Cough
  • Trouble breathing
  • Fever

How Does 2019 Novel (New) Coronavirus Spread?

Since this virus is very new, health authorities continue to carefully watch how this virus spreads. It is known to spread from animals to humans, and it also may be spread from person to person. It’s not clear yet how easily Novel (New) Coronavirus spreads from person-to-person. It’s important to know this in order to better understand the risk associated with this virus.


There are currently no vaccines available to protect against human coronavirus infection. To reduce your risk of infection:

  • Wash your hands often with soap and warm water for at least 20 seconds.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Avoid close contact with people who are sick


There is no specific treatment available for any coronavirus. People infected with coronavirus should receive supportive care to help relieve symptoms

Additional Resources

Frequently Asked Questions About COVID-19-Related Changes at Saint Rose

We have not answered every scenario in these Frequently Asked Questions (FAQs), but we are monitoring all situations as they come, and we are making decisions based on the advisement of local, state, and national health authorities. We will add to and update this list as new information is determined. These are the questions we have been encountering.

For the latest restart plans please see our restart microsite.


On May 15, Interim President Marcia J. White shared a message with the community about the planning process for Fall 2020.

We are now focused on the fall and the best and safest way to resume on-campus living and learning when public health considerations permit. No matter what the circumstances, contingency planning will allow Saint Rose students to continue their studies this fall.

Our Fall 2020 Recovery Planning Task Force is made up of all areas of the College, including Student Development, Health Services, Residence Life, Facilities, Academic Affairs, the President’s Office, Marketing and Communications, Athletics, Global Affairs, and Human Resources. The task force is developing specific recommendations that will constitute a recovery plan.

The task force is focused on resuming on-campus academic and student life in the fall semester, while also crafting contingency plans for multiple scenarios. We are hopeful we can share that framework with you before the end of June, following a review by the President’s Cabinet and Board of Trustees.

No. Courses will still be delivered to students, just in an online format, enabling them to earn Saint Rose credit and make progress toward their degree.

The College has already distributed $6,302,296 in HEERF funding to students. The College communicated information about applying for HEERF funding to students who met the basic criteria via several emails, social media reminders, and a text campaign.

There have been several application processes, and the last application round closed in March 2022.

No. As we see in the news, this situation has been unique for many, and it is ever-changing. We are working to be vigilant, prepared, responsible to our community, and thoughtful as we continue to fulfill our academic mission.

  • I have a question. How do I get an answer?
    • If you have a question about the residence halls, contact:
    • If you have a question about health services, contact:
    • If you are having emotional difficulties and need to speak with a counselor, email the Counseling Center at
    • If you are concerned about one of your classes, please reach out to your professor for that class. If you have questions after you have done that, contact
    • If you have a question about your path to graduation, please contact Academic Advising at or 518.454.5217.
    • If you have a general question about on-campus living and activities, please contact Student Development at or 518.454.5170.
    • If you have a question about the adjustment you received for room and board or any other question about your bill, email

Housing and On-campus Services

The Saint Rose Board of Trustees approved providing a prorated credit or refund to residential students for their room and board costs after they vacated the residence halls in mid-March. Depending on what deadline students were given to move out, accounts will receive a credit for either 53 days (From March 15 to May 7) or 46 days (March 22 to May 7) of room and board. Below are the policies approved by the board:

• If you still owe a balance in Spring 2020 (the current semester), we will apply those funds to your outstanding bill.

• If you have paid in full for Spring 2020 (the current semester), the credit will be applied toward your Summer 2020 or Fall 2020 account.

• If you are graduating in May 2020, you will receive a refund check.

• If you decide not to return in Fall 2020, refunds would be provided after the Fall 2020 add/drop deadline, which is August 28, 2020.

In addition:

• For students who have paid class-specific fees where the “lab” experience is not being provided online, a credit for 50% of those fees will be applied to your Summer 2020 or Fall 2020 account. As with room and board, students graduating in May 2020 will receive this credit as a refund. As we are still providing many services virtually, credit will not be given for general College fees.

• There will be no adjustments made for tuition, as our expert faculty are still delivering a Saint Rose education online.

Credits/refunds have now been issued. Dining dollars purchased beyond what is included in the meal plan and commuter meal plans are still being addressed.

Questions should be directed to the Bursar’s Office at

Students who left behind belongings in the residence halls received an email from Residence Life about how to schedule an appointment to retrieve their belongings. If you did not receive that communication or still have questions, please email

COVID-19 credits have been processed for commuter plans, Golden Knights Kash, and Dining Dollars. All of these credits were processed in the spring term, and if there was an overpayment on a student’s account balance, refunds were processed on May 14 (so checks would arrive after that).

How credits were processed:

  • For commuter meal plans, we credited $11.98 per meal, along with any points not used. Any total credit under $10 was not processed.
  • For Dining Dollars, we credited/refunded any unused balance of $10 and over.
  • For Golden Knights Kash, which rolls over from year to year, we credited any balance over $25 for students who are graduating.

Security will continue to be available 24 hours a day.

The Counseling Center can be reached by email at

Health Services can be reached at

Residence Life will remain open from 10 a.m. to 4 p.m., Monday through Friday. They can be reached at

Student Development can be reached at

Career Center – Emily Nicholson/Assistant Director –

  • Appointments (resume/cover letter, job/internship search, career planning, graduate/professional school, interviewing/mock interview, Networking/LinkedIn, etc.): via ZOOM; email to schedule
  • HireStrose: job/internship opportunities posted daily

Many other campus offices are operating remotely. To access them:

For financial aid, email

For the registrar’s office, email

For the bursar’s office, email

For the provost’s office, email

For advising, email or call 518.454.5217.

Students who are on campus will have access to their residence hall, the EAC, and the Lima Hall computer lab using their Saint Rose ID card.

The mailroom, print shop, and bookstore will be open from 9 to noon, Monday through Friday. (See more on mail in one of the other FAQs.)

For the summer, only the Camelot Room is open for dining. Hours are 9 a.m. to 1 p.m. Monday through Friday.

We know this is a big question for students, as they may be waiting for a package or an important piece of mail. We ask that before students leave campus, they visit the mailroom to check their campus mailbox, and if they were expecting a package, they should check in to see if it has arrived.


  • If students are able to reach out to senders and reroute their packages to where they will be staying, it is recommended they try to do so.
  • Any packages delivered starting on Saturday, March 14, will be returned to the sender. Once the sender receives the package back, they will reach out to the student and ask where they would like it delivered to.


  • The mailroom will hold on to all first-class and priority mail that is received over the next two weeks, and it will be waiting for students if the decision is made for students to return to campus.
  • If a decision is made to not return immediately after two weeks, the Office of Residence Life will reach out to students to collect addresses for where they would like the first-class and priority mail forwarded to.
  • If students are expecting a specific piece of mail or a bill, they may want to reach out to the sender and see if it can be sent to where the student will be staying.

Many campus offices are operating remotely. To access them:

We have these services available by appointment (unless otherwise noted):

Academic Opportunity Experience Program: Areatha Fryar, director:

Services for Students with Disabilities: Lynn Cantwell, director:

Spiritual Life: Joan Horgan, director: By phone 10 a.m. to noon, Monday through Wednesday at 518.454.5296 or email (scheduling not required)

Title IX: Amanda Bastiani, director: (scheduling not required)

Writing Center: Kelly Chase, director:

Tutoring: Matt Woods, associate director:

Title IX Coordinator Amanda M. Bastiani continues to be available and to receive reports and review options and resources (by email, phone, Skype, Zoom, etc.).

Find contact information on our Title IX resource page.

Investigations will continue.

Custodial staff has increased intense disinfecting of surfaces such as doorknobs, light switches, classroom chairs, stairwell railings, counter tops, electronics, and all surfaces with which students, faculty, and staff may come in contact. Vans and shuttle buses are also being cleaned. There are nearly 400 alcohol-based hand sanitizer stations throughout campus buildings. The hand-sanitizer stations are replenished nightly.

Yes. Your Saint Rose ID still can be used as a free bus pass.

Per the U.S. Department of Education, work-study students can continue to be paid because of these circumstances.

They will need to submit their timesheets for the hours they were scheduled to work, and supervisors will need to approve their time.

Room selection will run as normal. Students who have to submit paper-based applications will be able to email those to Residence Life.


Because of the situation with COVID-19, all immersion and Summer 1 and Summer 2 courses will be held online.

Faculty will determine their grading system for each individual class they teach – either traditional grading or pass/fail. Dr. Steven Ralston, provost and vice president for academic affairs, explained the grading process for the Spring 2020 semester in this email.

In an email to students, President Carolyn J. Stefanco announced that the May 9 commencement ceremony has been postponed to sometime in September, the specific date is still to be determined.

When we have a commencement date set, we will provide instructions to this year’s graduates on how to order their regalia.  If you have questions about any orders you may have placed through the College’s campus store, please email

Book rental information can be obtained on the Campus Store’s website.


In an email to students, President Carolyn J. Stefanco announced that the May 9 commencement ceremony has been postponed to sometime in September, the specific date to be announced soon.

The Pre-College Experience program, which was scheduled for July 2020, has been canceled.

The Student Transition, Advisement, and Registration Day sessions scheduled for May 28 and June 18 will be held online.

At this time, decisions have not been made about the remaining STAR Day sessions. Please see the STAR Day page for more information. New students will receive email communications about STAR Day as well, and should closely monitor their inboxes.

The statement below was released by the Northeast-10 Council of Presidents on March 18:

“As an update to its previous decision on March 12 to suspend all practice and competitions through April 13, and in keeping with current state and federal public health guidelines, the NE10 Conference Council of Presidents has unanimously extended the suspension of all team activities and competitions (in all 24 NE10 sports) on member institution campuses to the end of the 2020 spring semester, and all NE10 Spring Championships have been canceled.”

Student-athletes who have had their Spring 2020 season canceled will regain a season of eligibility.

For Fall 2020 we will utilize the NCAA’s COVID-19 Advisory Panel recommendations and federal, state, local, and institutional health care guidelines. Decisions on what athletic events will look like, along with the measures that will be implemented, will be made in coordination with Northeast-10 membership, as well as fellow Division II regional conferences and local institutions. 

Our Accepted Student Days have been moved to an online format. All admissions visits will be conducted remotely for the foreseeable future. Please visit our virtual visits page to connect with counselors, schedule appointments, and sign up for live sessions.

Off-campus admissions receptions are canceled.