This course seeks to develop students' abilities to recognize, model, and solve problems inherent in production and service environments. The course will emphasize the concepts and techniques that are useful in making decisions on production facilities and capacity, choices of technology and equipment, process design, and the scheduling and control of operations activities. Specific topics include product and process design, quality management, linear programming, decision analysis, queuing theory, forecasting, and inventory models. The goal is to make the students aware of the importance of operations management in today's business environment, as well as quantitative methods of analysis. Course includes utilization of computer-based techniques and applications. Prerequisites: MBA 509, or equivalent, and competency in spreadsheet software.