Policy for Student Accounts

This information is provided to assist you with understanding billing and payment procedures at The College of Saint Rose. For more information, please call the Bursar’s Office at (518) 458-5464, or you may direct an email to bursar@strose.edu.

Billings:
Student bills for upcoming and current semesters will be available online as “E-Bills.” You will be notified through your College of Saint Rose email account when your student bill is available, so please check for emails on a regular basis. Your first E-Bill notification for the fall semester will be sent to you in early July. Spring semester E-Bill notifications will be emailed by mid-December. After each initial semester billing, invoice notices will be emailed on a monthly basis if there is a balance due on your student account.

You will have the option of setting up an Authorized User account, so that parents (or anyone else that you designate) can view and/or make payments to your student account. When you receive an E-Bill notification, your Authorized User(s) will also receive an email alert. Click here for more information on setting up an Authorized User.

Your student bill will list your tuition and fees, pending financial aid, and the balance you will be expected to pay. This balance is a reflection of your account status at the time the bill was generated. However, changes in circumstances may have an effect on the amount that you are responsible to pay. Changes that might modify your account balance include:

-Adding or dropping a class
-Late registration
-Changes to your financial aid package
-Changes to your anticipated outside funding (loans, scholarships, etc.)
-Changes to your meal plan and/or your housing status

If you make changes in your registration or housing status after the semester due date, and these changes result in a balance due, you are responsible for payment at the time the change occurs. Although you may request a new bill at any time, an easy way to stay informed is to check your account online by logging into the secure area of our website from bannerweb.strose.edu. Students who have outstanding financial obligations to the College will be unable to obtain their transcript or diploma, and will be unable to register for upcoming semesters until these obligations have been satisfied.
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Payment Procedures/Information:
You are responsible for full payment of your account balance, minus pending financial aid. Payment is due ten days prior to the beginning of each semester. If you register for classes within this ten day time frame, payment in full is due at the time of registration.

Forms of Payment: Online credit card or check payment may be made through our website by logging into your student account at bannerweb.strose.edu. Payment may also be made by check, money order, Discover, MasterCard, VISA, cash or through a monthly payment plan (see Payment Plans, below). Payment may be mailed to:

The College of Saint Rose
Bursar’s Office
432 Western Avenue
Albany, NY 12203

A credit card payment form may be completed and faxed to us at (518) 454-2054.

Late Fees: Delinquent accounts will be assessed a late payment fee of $80 per month.
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Financial Aid and your Student Bill:
Your bill will reflect your financial aid eligibility only after you have signed and returned your award letter. Pending financial aid will then appear under the “Memos and Authorizations” section of your bill and will reduce the amount you will be expected to pay.

Student Loans: Pending Federal Direct loans (subsidized and unsubsidized) will appear on your bill as memo items. If you are a first time borrower at The College of Saint Rose, you will need to sign a master promissory note prior to the disbursement of your first loan(s). A Parent Loan will not appear as a memo item on your bill unless you have completed and returned the Plus Loan option form to the Financial Aid Office. Please note that alternative loans will not appear on your account as a memo item, but if you are processing an alternative loan, you may call the Bursar’s Office for a calculation of any remaining amount to be paid.

Perkins Loans: A pending Perkins Loan will appear on your bill as a memo item. At the beginning of each award year, you must sign a promissory note in the Financial Aid Office.

Tuition Assistance Program: If you are eligible, a pending TAP award will appear on your bill as a memo item. You must receive an official award notice from NYS Higher Education, and your award will be paid after the College has certified your eligibility (about six weeks into the semester).

College Work-Study: A work-study award may be part of your financial aid package. However, this award is not a guarantee of employment and will not be deducted from your bill. If you are employed in a work-study position, your paycheck will be available at the Bursar’s Office on alternate Wednesdays.

Special Funding: If you are awarded a scholarship, loan or grant from an outside organization which will not be paid by the semester due date, a voucher or letter from that agency must be provided to the Bursar's Office. In the absence of a voucher or letter, you will be responsible for payment.
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Payment Plans:
You may choose to pay current Fall and/or Spring semester balances on a monthly basis by using our College of Saint Rose Monthly Payment Plan. Click here for further information.
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Bookstore Voucher Policy:
In order to assist our students with purchasing their books in a timely manner, the College offers bookstore vouchers as advances on pending refunds to qualified students. During the week before, and for the first two weeks of each semester, students whose financial aid is scheduled to exceed their total charges may be eligible for this voucher program. Voucher requests are made through the Bursar’s Office and if a voucher is approved, your student account will be charged for the requested (estimated) voucher amount. The voucher may be used to purchase textbooks and supplies in the Campus Store within the three-week time frame, and any unused portion will be credited back to your student account at a later point in the semester.

To determine eligibility for a Bookstore Voucher, we will only consider the following:
-Current account balance, including any payments, loans or aid already received.
-Pending state, federal or institutional grant aid that appears as a memo item on your student account.
-Pending Federal Direct Student Loan funds which appear as a memo item on your student account and which are scheduled to disburse at a later date. All disbursement requirements must have been completed.

We will not be able to consider the following pending items:

-Funds to be paid through a monthly payment plan.
-Outside-funded scholarship or tuition assistance programs, including employer assistance programs.
-Graduate Assistantship funding.
-Federal Direct Student Loan funds (which have not disbursed, due to outstanding requirements).
-Federal Direct PLUS (Parent) Loan funds.
-Alternative Loan funds.
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Refund Policy:
If there is an overpayment on your account, a refund will be issued during our weekly refund process. Each semester, the first refund checks are processed after the add-drop period ends, and only after there is an actual overpayment on your account. Student refund checks are available for pick-up at the Bursar’s Office after 12:00 p.m. on Fridays. Checks are available for pickup through the following Monday morning, when any unclaimed check would be mailed to your permanent home address.

Credit Card Refunds: If you have made a payment to your account through Discover, MasterCard or VISA within the previous 30 days, we will process a credit up to the amount of that credit card payment prior to issuing a refund check.

Direct PLUS (Parent) Loan Refunds: If a Parent Loan was applied to your account, a refund up to the amount of that loan will be issued to your parent, unless your parent instructs us otherwise.
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Withdrawal Policy:
You may withdraw from a course or courses according to official deadlines posted in the Course Offerings Schedule. The official withdrawal date is used to determine tuition adjustments, which are calculated on a credit-hour basis according to the following schedule:

During the first week of the semester 100%
After the first week of the semester 80%
After the second week of the semester 60%
After the third week of the semester 40%
After the fourth week of the semester 25%
Withdrawal after five weeks No refund

Please note that this schedule also applies to withdrawals for medical reasons. Please refer to the semester Course Offerings brochure for specific dates and for the summer refund schedule. Prior to withdrawing from a course, you should review policies regarding refunds, full-time status, grading penalty, financial aid and immigration status. If you merely stop attending a course(s) and fail to withdraw, you will incur an F grade and you will continue to be responsible for tuition.
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Tuition Refund Insurance: 
Optional tuition insurance is available to students and parents, to help reduce financial losses incurred if a student withdraws during a semester due to a serious illness or accident.
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Employer Reimbursement Deferment Program:
You may be eligible for tuition deferment if your employer reimburses you for educational costs. In order to qualify, each semester, by the second week of classes, you will need to complete an Employer Reimbursement Form and return it to the Bursar’s Office with a verification letter from your employer. This letter must indicate the specific amount or the extent of your tuition benefit. There is a $30 fee to participate in this program, and any tuition or fees which your employer will not cover must be paid by the semester due date. You are responsible for paying the deferred portion of your account balance no more than three weeks after grade reports have been mailed, regardless of whether your employer has reimbursed you at that point. If payment is not received by this deadline, late fees will be charged retroactively, dating back to the original semester due date. Please refer to the application form for further details.

Check Cashing Service:
Work-Study checks for up to $250 may be cashed at the Bursar’s Office Monday through Friday, from 8:30 a.m to 3:00 p.m. You may also cash a check from your personal bank account for up to $50 per day (there is a 25-cent fee). We are unable to cash third-party checks (checks written to you by others).