You Are Here: 
Student Solution Center, Bursar
 
 
Student Solution Center Home
  Login to Secure Site
  Frequently Asked Questions
  Forms
Bursar
  Policy for Student Accounts
  Payment Options
  Tuition, Fees & Related Charges
Financial Aid
  How to Apply for Financial Aid
  Financial Aid Package Information
  Financial Aid Policies & Procedures
  Financial Aid Programs
  Graduate Financial Aid
  Scholarships for the Undergraduate Student
  Scholarship Opportunity!
  Withdrawal Procedure-Title IV
Registrar
  View Course Booklets
  View Undergraduate Course Listings
  View Graduate Course Listings
  Summer Immersion Courses
  Academic Calendar/Final Exam Schedule
  Add/Drop/Withdrawal
  Commencement
  Cross-Registration
  Distance Delivery Courses
  Enrollment Verification & Loan Deferment
  Liberal Education Requirements
  Pass/Fail
  Resumption of Study
  Teacher Cert. Requirements
  Transcript Request

The College of Saint Rose
432 Western Avenue
Albany New York 12203
1-800-637-8556
 

 

Policy for Student Accounts

This information is provided in order to assist you with understanding the billing and payment procedures at The College of Saint Rose. For more information, please call the Bursar’s Office at (518) 458-5464, or you may direct an email to bursar@strose.edu.

Billings:
Your student bill will be mailed to your permanent address. The first billing for the fall semester will be sent to you during early July. Spring semester bills will be mailed beginning in early December. Payment of your semester account balance is due ten days before the semester start date. After each initial semester billing, invoices will be mailed on a monthly basis only when there is a balance due.

Your student bill will list your tuition and fees, pending financial aid, and the balance you will be expected to pay. This balance is a reflection of your account status at the time of the mailing. However, changes in circumstances may have an effect on the amount that you are responsible to pay. Changes that might modify your account balance include:

  • Adding or dropping a class
  • Late registration
  • Changes to your financial aid package
  • Changes to your anticipated outside funding (loans, scholarships, etc.)
  • Changes to your meal plan and/or your housing status

If you make changes in your registration or housing status after the semester due date, and these changes result in a balance due, you are responsible for payment at the time the change occurs. Although you may request a new bill at any time, an easy way to stay informed is to check your account online by logging into the secure area of our website from https://bannerweb.strose.edu.

 


 

Financial Aid:
Your bill will reflect your financial aid eligibility only after you have signed and returned your award letter. Pending financial aid will then appear under the “Memos and Authorizations” section of your bill and will reduce the amount you will be expected to pay.

Student Loans: Pending Stafford loans (subsidized and unsubsidized) will appear on your bill as memo items. If you are a first time borrower at The College of Saint Rose, you will need to sign a master promissory note prior to the disbursement of your first loan(s). A Parent Loan will not appear as a memo item on your bill unless you have completed and returned the Plus Loan option form to the Financial Aid Office. Please note that alternative loans will not appear on your account as a memo item, but if you are processing an alternative loan, you may call the Bursar’s Office for a calculation of the amount to be paid.

Perkins Loans: A pending Perkins Loan will appear on your bill as a memo item. At the beginning of each award year, you must sign a promissory note in the Financial Aid Office.

Tuition Assistance Program: A pending TAP award will appear on your bill as a memo item. You must receive an official award notice from NYS Higher Education, and your award will be paid after The College has certified your eligibility (about six weeks into the semester).

College Work-Study: A work-study award may be part of your financial aid package. However, this award is not a guarantee of employment and will not be deducted from your bill. If you are employed in a work-study position, your paycheck will be available at the Bursar’s Office on alternate Tuesdays.

 

 

If You Need to Contact Us:
Questions regarding registration, financial aid or billing should be directed to the Student Solution Center at (518) 458-5464. You may also reach this office by calling (800) 637-8556, and then selecting the Student Solution Center option. At this point, you will be able to select an appropriate area to direct your questions. In most cases, you will speak with a representative who will answer your questions or, if necessary, refer you to a specialist from the appropriate department. Please be aware that during busy times, it may be necessary to leave a voice mail message, and every attempt will be made to return your call within 24 hours. The following numbers are also listed for your convenience:

Hours:
Bursar’s Office:
Mon-Fri 8:30-3:00

Student Solution Center:
Mon-Thurs 8:30-6:00;
Fri 8:30-4:30


Telephone Numbers
Bursar, Financial Aid, Registrar
or Student Solution Center Offices:
(518) 458-5464

Campus Switchboard:
(518) 454-5111
or (800) 637-8556

Graduate & Cont. Ed. Admissions:
(518) 454-5143

Library:
(518) 454-5180

Residence Life:
(518) 454-5295

Safety and Security:
(518) 454-5187

School of Arts & Humanities:
(518) 454-5157

School of Business:
(518) 454-5272

School of Education:
(518) 454-5208

School of Math & Science:
(518) 454-5140


 

Payment Procedures/Information:
You are responsible for full payment of your account balance, minus pending financial aid. Payment is due ten days prior to the beginning of each semester. If you register for classes within this ten day time frame, payment in full is due at the time of registration.

Forms of Payment: Payment may be made by check, money order, Discover, MasterCard, VISA, cash or through a monthly payment plan (see Payment Plans, below). Payment may be mailed to: The College of Saint Rose, Bursar’s Office, 432 Western Avenue, Albany, NY 12203. Online credit card or check payment may be made through our website by logging into your student account at https://bannerweb.strose.edu/.

 

Late Fees: Delinquent accounts will be assessed a late payment fee of $75 per month.

 

Bookstore Voucher Policy:
In order to assist our students with purchasing their books in a timely manner, the College offers bookstore vouchers to qualified students. During the week before, and for the first two weeks of each semester, students whose financial aid exceeds their total charges may be eligible for this voucher program. Voucher requests are made through the Bursar’s Office and if a voucher is approved, your student account will be charged for the requested (estimated) voucher amount. The voucher may be used to purchase textbooks and supplies in the Campus Store within the three-week time frame, and any unused portion will be credited back to your student account at a later point in the semester.

To determine eligibility for a Bookstore Voucher, we will only consider the following:

  • Current account balance, including any payments, loans or aid already received.

  • Pending state, federal or institutional grant aid that appears as a memo item on your student account.

  • Pending Subsidized and/or Unsubsidized Stafford Loan funds that appear as a memo item on your student account and which reflect a “guarantee status” on your student account record.

We will not be able to consider the following pending items:

  • Funds to be paid through a monthly payment program.

  • Outside-funded scholarship or tuition assistance programs, including employer assistance programs.

  • Graduate Assistantship funding.

  • Federal Parent Plus Loan funds.

  • Alternative Loan funds.

  • Stafford Loans which do not reflect a “guarantee status” on your student account.

 


 

Special Funding:
If you are awarded a scholarship, loan or grant from an outside organization which will not be paid by the semester due date, you must present a voucher or letter from that agency. In the absence of a voucher or letter, you will be responsible for payment.

Payment Plans: You may choose to pay current Fall and/or Spring semester balances on a monthly basis by making arrangements with one of the following companies:

  • Tuition Pay
    www.tuitionpay.com (800) 635-0120
  • Tuition Management Systems (TMS)
    www.afford.com (800) 722-4867

Employer Reimbursement Deferment Program: You may be eligible for tuition deferment if your employer reimburses you for educational costs. In order to qualify, each semester, by the second week of classes, you will need to complete an Employer Reimbursement Form and return it to the Bursar’s Office with a verification letter from your employer. This letter must indicate the specific amount or the extent of your tuition benefit. There is a $25 fee to participate in this program, and any tuition or fees which your employer will not cover must be paid by the semester due date. You are responsible for paying the deferred portion of your account balance no more than three weeks after grade reports have been mailed, regardless of whether your employer has reimbursed you at that point. If payment is not received by this deadline, late fees will be charged retroactively, dating back to the original semester due date. Please refer to the application form for further details.

 


 

Withdrawal Policy:
You may withdraw from a course or courses according to official deadlines posted in the Course Offerings Schedule. The official withdrawal date is used to determine tuition adjustments, which are calculated on a credit-hour basis according to the following schedule:

  • During the first week of the semester 100%

  • After the first week of the semester 80%

  • After the second week of the semester 60%

  • After the third week of the semester 40%

  • After the fourth week of the semester 25%

  • Withdrawal after five weeks No refund

 

Please refer to the semester Course Offerings brochure for specific dates and for the summer refund schedule. Prior to withdrawing from a course, you should review policies regarding refunds, full-time status, grading penalty, financial aid and immigration status. If you merely stop attending a course(s) and fail to withdraw, you will incur an F grade and you will continue to be responsible for tuition.
Tuition Refund Insurance: Optional tuition insurance is available to students and parents, to minimize financial losses incurred if a student withdraws during a semester due to a serious illness or accident. The College of Saint Rose has made arrangements with A.W.G. Dewar, Inc. to offer the Tuition Refund Plan as a supplement to our refund policy. If you participate in this program, and you withdraw from classes due to your own personal illness or accident, this plan will return 100% of your insured tuition and fees (including room and board if you are a resident student). If you withdraw due to a personal medical psychological illness, then 60% of your insured tuition and fees will be refunded. An application must be received prior to the first day of classes. For more information or to apply, please contact A.W.G. Dewar, Inc. at (617) 774-1555, or you can access their website at www.collegerefund.com.

 


 

Refund Policy:
If there is an overpayment on your account, a refund will be issued during our weekly refund process. Each semester, the first refund checks are processed after the add-drop period ends, and only after there is an actual overpayment on your account. Student refund checks are available for pick-up at the Bursar’s Office after 12:00 p.m. on Fridays. After 3:00 each day, these checks are available at the Student Solution Center. Checks are available for pickup until the following Wednesday, when any unclaimed check would be mailed to your permanent home address.

Credit Card Refunds: If you have made a payment to your account through Discover, MasterCard or VISA within the previous 30 days, we will process a credit up to the amount of that credit card payment prior to issuing a refund check.

Parent Loan Refunds: If a Parent Loan was applied to your account, a refund up to the amount of that loan will be issued to your parent, unless your parent instructs us otherwise.

 

 

Future Students | Current Students and Faculty | Visitors | Alumni and Parents | Golden Knights Fans | Saint Rose Home
Undergraduate Admission | Graduate Admission | Continuing Education Admissions | News & Events | Financial Aid | Academics

© 2007 The College of Saint Rose. All Rights Reserved